Senior Accounts Receivable Collections Associate

Monday - Friday, 8:30am - 5:00 pm
Regular Full-Time


ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that our customers can move ahead with confidence. With more than 40 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so we can adapt without compromising standards.


Powered by the company’s Expert technology platform, ERT’s solutions enhance trial oversight, enable site optimization, increase patient engagement, and measure the efficacy of new clinical treatments while ensuring patient safety. Over the past three years, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, biotechs, and CROs have relied on ERT solutions in 9,500+ studies spanning three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly – and with confidence.


We currently seek a Senior Accounts Receivable Associate to ensure accurate and timely billing and timely collections and manage client relationships.




  • Set-up of new accounts based on contract and budget review
  • Secondary review and approval of staff customer set-up
  • Month End Processes as directed
  • Management and/or maintenance of database records impacting monthly billing
  • Cash receipt and applications in US and across entities as needed
  • Timely issuance and distribution of invoices (mail and electronic)
  • Process credit memos / adjustments
  • Ensure accuracy of billings in comparison to underlying contracts
  • Ensure change orders are properly administered in billing system
  • Coordination of pass-through expense back-up to client and other ERT locations
  • Update and analyze study reconciliations to identify unexpected results



  • Stratify collection activities to maximize cash receipts
  • Contact customers regarding overdue accounts and determine and document reasons for non-payment
  • Work with internal departments (Project Management, Contracts, Business Development) and other offices to clear issues
  • Generate and monitor advance and/or milestone payments
  • Escalate collection issues per escalation policy




  • Provide training new staff on existing policies and procedures
  • Update customer master file with updates and contact information
  • Track exceptions to billing
  • Provide client-specific reporting
  • Issue potential “work” hold notification to internal departments
  • Recommend bad debt write-offs / Recommend that accounts be shifted to a collection agency
  • Provide internal and external reports
  • General Ledger Reconciliations as assigned
  • Oversight of assigned daily functions


The duties and responsibilities listed in this job description represent the major responsibilities of the position.  Other duties and responsibilities may be assigned, as required.  ERT reserves the right to amend or change this job description to meet the needs of ERT.  This job description and any attachments do not constitute or represent a contract.




  • Associates degree or equivalent experience
  • Minimum 3+ years related billing and collections experience
  • Strong Microsoft Office skills (Excel, Access)
  • Proficiency in Billing Systems
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Detail oriented, hardworking, and accurate


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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