In customer service, first impressions count.
As an ERT customer service representative you will be the voice and face of our organisation. It’s not just about handling large volumes of calls. You will provide technical expertise, support and guidance to our clients around the globe. No two queries are the same, so you’ll need to be happy in a role where you are presented with regular problems and issues and have to use your skills, knowledge and creativity to provide a really great solution.
We will provide all the initial training you need (in Japan and Germany) and from then onwards you‘ll get mentoring from our experienced customer service staff. For us, customer service is not just a job. It’s a career. We will work to develop your skills and opportunities and make sure you grow in the role.
ERT is a fun, relaxed, rapidly expanding global business and a great place to work. If you consider yourself a people person who is professional and very much solution focussed then this might just be the job for you.
The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. This job description and any attachments do not constitute or represent a contract.