ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that our customers can move ahead with confidence. With more than 40 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so we can adapt without compromising standards.
Powered by the company’s Expert technology platform, ERT’s solutions enhance trial oversight, enable site optimization, increase patient engagement, and measure the efficacy of new clinical treatments while ensuring patient safety. Over the past three years, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, biotechs, and CROs have relied on ERT solutions in 9,500+ studies spanning three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly – and with confidence.
Join us as a Customer Care Representative to provide first-level customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide. Troubleshoot transmission or other equipment usage problems. Handle re-supply and report requests in a timely and efficient manner.
This is a flex-shift position meaning it requires the ability to work a rotating shift (rotations to occur every 3-4 weeks and are expected to include weekends, evenings and/or holidays as assigned). Premium pay of 10% will be provided to accommodate the rotating shift.
Essential Duties and Responsibilities:
Other Duties and Responsibilities:
The duties and responsibilities listed in this job description represent the major responsibilities of the position. ERT reserves the right to update this job description. Other duties and responsibilities may be assigned, as required. This job description and any attachments do not constitute or represent a contract.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.