Manager, Data Management

Regular Full-Time


Are you passionate about leading others to greater success and high quality work? Are you satisfied with nothing less than 100% accuracy in your data - and your client satisfaction record?


Join us in our Pittsburgh office as a Manager, Data Management, and lead the local data management team while maintaining the highest levels of data integrity, adherence to schedules of commitments, and employee satisfaction, consistent with Standard Operating Procedures. 


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ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so we can adapt without compromising standards.

Powered by the company’s EXPERT® technology platform, ERT’s solutions enhance trial oversight, enable site optimization, increase patient engagement and measure the efficacy of new clinical treatments while ensuring patient safety. Since 2014, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, biotechs and CROs have relied on ERT solutions in 10,000+ studies spanning more than three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly — and with confidence.


Your core responsibilities will include:

  1. Coordinate procedures, metrics and strategies with other CDM Management as well as other department Management
  2. Oversee the staffing of the local DM group
    • Ensure proper staffing levels; help develop and champion DM training programs.
    • Hold monthly staff meetings with all direct reports
    • Conduct timely, quality evaluations
    • Conduct yearly department goals and objectives meetings.
  3. Interact with the ERT Project Management and other Operations teams to ensure consistent data collection parameters.
  4. Handle data related escalations for internal and external customers (including customer requests, negotiating and setting expectations with clients)
  5. Use project management best practices for the resolution of difficult operational challenges
  6. Promote inter-departmental collaboration to promote customer satisfaction
  7. Write, train and ensure adherence to global SOPs and WPGs
  8. Maintain excellent communications with management, investigative sites, sponsors and internal teams 
  9. Support the implementation of new systems or processes.
  10. Meet with clients to discuss protocol or study requirements and how ERT can best address these issues. 

The duties and responsibilities listed in this job description represent the major responsibilities of the position.  Other duties and responsibilities may be assigned, as required.  This job description and any attachments do not constitute or represent a contract.


Our ideal candidate will be able to offer:

  1. BS/BA Degree in Life Sciences or related field preferred.
  2. Strong people, time and project management skills. A true leader who excels at building a strong, collaborative team
  3. Good client-facing skills and able to handle client requests effectively. Strong negotiation skills and able to manage both client and internal stakeholders' expectations.
  4. Excellent organizational, analytical and communication skills. Skilled in application of project management best practices for the resolution of difficult operational challenges.
  5. Computer competencies to include Microsoft Outlook, Word, and Excel.
  6. A minimum of four years' experience in Data Management or similar industry experience.
  7. Detail orientation
  8. Adaptability, with the ability to respond quickly to a rapidly changing environment with excellent problem solving skills.
  9. Proactive in researching and proposing process improvements.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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