• Human Resources Administrative Assistant

    Job Location US-MA-Boston
    Mon-Fri, 9-5
    Regular Full-Time
  • Overview

    ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so we can adapt without compromising standards.

    Powered by the company’s EXPERT® technology platform, ERT’s solutions enhance trial oversight, enable site optimization, increase patient engagement and measure the efficacy of new clinical treatments while ensuring patient safety. Since 2014, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, biotechs and CROs have relied on ERT solutions in 10,000+ studies spanning more than three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly — and with confidence.


    Our Boston office is looking for someone to answer phones, perform front desk activities, and provide general administrative duties in support of the office and the Human Resources Team. This person will also be providing general facilities support to the local site.




    1. Receptionist duties:
      1. Answer main phones pleasantly and promptly, direct calls, take accurate messages when necessary, and deliver them promptly to the appropriate personnel.
      2. Greet visitors and ensure all security procedures and Standard Operating Procedures are followed by employees, delivery personnel, and visitors.
      3. Maintain a visitors’ log, issues badges and notify employees of visitor arrival.
    2. Provide general clerical support for the office
      1. Order, maintain, and stock all office supplies.
    1. Sort incoming mail and notify appropriate party when faxes and/or packages are received. Assist with outgoing mail, packages and materials.
    2. Host visitors and any arrangements required including setting up meeting rooms and ordering refreshments, breakfast and/or lunch.
    1. Provide administrative support to the HR Team
    2. Maintains HRIS (e.g. Oracle) data and other HR related systems & electronic personnel files, ensuring employee profile information, audits organizational charts, documents and manuals are kept current, accurate, confidential, and in compliance with company policies and government regulations. Maintains and updates site-level employee metrics for reporting purposes.
    3. Maintain personnel files both paper and electronic (including memos, contract and offer changes etc.) throughout employee lifecycle
    4. Assists with/processes all payroll changes for payroll processing
    5. Assist with training arrangements and collate employee training records and evaluations.
    6. Support special HR projects as needed.
    1. Facilities:
    1. Serve as Liaison between ERT staff and building management on building needs, e.g. maintenance, repair items, general building issues and communicate building-related issues back to staff.




    1. Organize, obtain approval on and deliver incoming invoices, checks and/or purchase orders.
    1. Update telephone directory and mail bins, as changes occur.
    2. Maintain reception area, supply rooms and kitchen areas, which includes ordering all supplies (coffee, tea, soda, etc.) and keeping in a generally neat and acceptable order.
    1. Assist other departments with special projects, as needed.


    The duties and responsibilities listed in this job description represent the major responsibilities of the position.  Other duties and responsibilities may be assigned, as required.  This job description and any attachments do not constitute or represent a contract.





    1. Bachelor’s degree in business related field, plus 1-3+ years of strong administrative and receptionist experience (or combination of education and experience).
    2. Must be well spoken and maintain a professional image when dealing with staff and public.
    3. Maintain high degree of confidentiality and tact.
    4. Ability to work in a front desk environment with the demands and constraints of manning reception and maintaining multiple priorities while maintaining pleasant and welcoming demeanor.
    5. Strong computer literacy in Microsoft Word, Excel, PowerPoint and email.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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