• Operational Supply Chain Representative

    Job Location US-PA-Philadelphia
    Regular Full-Time
  • Overview

    ERT seeks an Operational Supply Chain Rep to provide ongoing support in the operational areas of equipment handling, equipment maintenance and inventory management with technical devices. To maintain equipment, arrange equipment recalls, and provide supplies of material to sites. To manage document storage and retrieval of archive material.


    ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that our customers can move ahead with confidence. With more than 45 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so it can adapt without compromising standards.

    Powered by the company’s EXPERT® technology platform, ERT’s solutions enhance trial oversight, enable site optimization, increase patient engagement, and measure the efficacy of new clinical treatments while ensuring patient safety. Over the past four years, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, Biotechs, and CROs have relied on ERT solutions in 9,500+ studies spanning three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly – and with confidence. For more information, go to or follow us on LinkedInTwitter, and Facebook.


    In this role, you will handle the following duties and responsibilities:


    1. Technical Device Handling – Ensure a basic understanding of handling technical devices. Prudently interaction with medical devices in several business lines.
      1. Adjust and maintain electronical devices.
      2. Provisioning of devices, used in clinical trials.
    2. Equipment Maintenance – Ensure all equipment assets are in working order and are prepared for study use. Monitor the equipment area by retaining equipment that is in need of testing and releasing functional equipment into ERT stock.
      1. Record incoming equipment serial numbers and other details.
      2. Perform cleaning, testing and maintenance of returned equipment.
      3. Ensure that all equipment batteries are recharged and prepare all required documentation for internal and external uses.
    3. Inventory – Ensure Logistics inventory areas are stocked and organized.
      1. Maintain inventory levels to ensure correct levels of supplies are available.
      2. Ensure all supplies are stored in the proper conditions, in the correct location and in a tidy manner.
    4. Data Entry – Complete the input of Logistics equipment and supply inventory related movements along with other associated tracking data.
      1. Undertake data entry as defined by daily work patterns. This will include: Inventory Systems, Courier Systems, Support Magic Incidents and any others as defined by management.
      2. Complete any database investigations as required.
      3. Review tracking details for shipments and report any problems or delays to the appropriate person and/or department.
    5. IT Comprehension – Operating in IT systems on a daily basis.
      1. Perform bookings and orders in the appropriate ERP System.
      2. Run reports and prepare analyses for the upper management by using Microsoft Office.
    6. Cross Training for other duties when applicable
    7. Metrics – Responsible for accurate entry of metrics on a daily basis.


    The duties and responsibilities listed in this job description represent the major responsibilities of the position.  Other duties and responsibilities may be assigned, as required.  ERT reserves the right to amend or change this job description to meet the needs of ERT.  This job description and any attachments do not constitute or represent a contract.


    Our ideal candidate will offer: 

    1. A two year degree desired in the US or at least 1 year work experience in a technical equipment maintenance setting. A logistics background is preferable.
    2. Good organizational and communication skills.
    3. Must be accurate with attention to detail.
    4. Good presentation skills and professional approach.
    5. Familiarity with Microsoft Office including Word, Excel, PowerPoint and experience of working with databases.
    6. Flexible, dependable and the ability to manage workload within client deadlines.
    7. Ability to lift and pack equipment weighing up to 50lb or 20kgs.
    8. Ability to travel if required.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 


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