• Manager, eCOA Project Management

    Job Location US-PA-Pittsburgh
    Regular Full-Time
  • Overview

    Do you have great leadership experience? Are you passionate about using software to help others all while leading teams to greater success?


    Join us as a Manager, eCOA (SaaS-based Technology)  Project Management, where you will be responsible for implementing departmental strategies, monitoring the progress of projects, and leading your team towards the accomplishment of departmental and corporate goals.


    ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that its customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so it can adapt without compromising standards.
    Powered by the company’s EXPERT® technology platform, ERT’s solutions enhance trial oversight, enable site optimization, increase patient engagement and measure the efficacy of new clinical treatments while ensuring patient safety. Since 2014, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, Biotechs and CROs have relied on ERT solutions in 10,000+ studies spanning more than three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly – and with confidence. For more information, go to or follow us on LinkedIn and Twitter.


    In this role, you will:

    1. Work with the department management team to assure that departmental objectives are being implemented and completed according to schedule.
    2. Manage designated Project Management staff, which includes: 
      1. Mentoring and defining career paths by developing core competencies
      2. Ensuring proper training is executed and documented
      3. Conducting reviews of system set-ups and documents to ensure high quality of deliverables in accordance with quality standards and SOPS
      4. Coordinating routine status meetings to facilitate communications, monitor workload, and provide forecasting guidance
      5. Collecting, monitoring, and analyzing defined staff metrics to gauge the productivity and efficiency of Project Management team 
    3. Organize and conduct Project Management team meetings to communicate corporate/department updates. 
    4. Serve as the first point of escalation for customer issues and with internal and customer teams to ensure timely issue resolution 
    5. Direct the hiring, orientation, and training plan for the Project Management team members. 
    6. Promote inter-departmental collaboration and serve as designated departmental liaison to create a positive team environment, effective communications, and efficient use of resources to meet contract deadlines. 
    7. Develop strategies to promote excellent customer service and to streamline Project Management procedures
    8. Ensure compliance with timely training completion/documentation. 
    9. Develop, review and revise Standard Operating Procedures, Job Descriptions, and Departmental Training Plans, as needed. 
    10. Spearhead departmental initiatives, and initiate process development for new equipment, services, and systems. 
    11. Attend customer meetings with Business Development and/or Operational teams to present ERT services and Operational workflow, as applicable. 
    12. Perform other duties, assignments, and/or special projects as time or circumstances necessitate.


    The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. ERT reserves the right to amend or change this job description to meet the needs of ERT.  This job description and any attachments do not constitute or represent a contract.


    Our ideal candidate will have:

    1. Bachelor Degree required, Master’s degree preferred.
    2. At least six years of experience in telecom, SaaS-based technologies, Clinical Trials, Healthcare IT or pharmaceutical field (or related industry experience), with an emphasis on Project Management in a high-volume, short turn-around environment
    3. Six+ years of Management/Supervisory experience preferred (direct people management, with teams of 15+ members)
    4. Demonstrated leadership skills with strong emphasis on developing a growing team
    5. Working knowledge of Microsoft Office products
    6. Knowledge of the pharmaceutical drug development process
    7. Extensive experience working Familiarity with SDLC (Software Development Life Cycle) in a fast-paced, rapidly changing industry
    8. Excellent organizational, interpersonal, time management, and prioritization skills; a great collaborator who knows how to get things done while building successful partnerships within and outside the company
    9. Valid passport and ability to travel across offices as needed (estimated @ 20%)

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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