ERT

  • Technical Analyst (Respiratory & Clinical Systems)

    Job Location US-PA-Philadelphia
    Shift
    Regular Business Hours Monday-Friday 8:30 AM - 5:00 PM
    Type
    Regular Full-Time
  • Overview

    Do you enjoy a fast-paced role that combines technical prowess with client interactions?

     

    Join us in our Philadelphia office as a Technical Analyst with our Respiratory & Clinical Systems group and perform operational tasks to support ERT web portals. This includes the setup, configuration, quality control, high level support and contact management.

     

    ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so we can adapt without compromising standards.


    Powered by the company’s EXPERT® technology platform, ERT’s solutions enhance trial oversight, enable site optimization, increase patient engagement and measure the efficacy of new clinical treatments while ensuring patient safety. Since 2014, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, biotechs and CROs have relied on ERT solutions in 10,000+ studies spanning more than three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly — and with confidence.

     

    Responsibilities

    1. Delivers services and performs operational tasks under the direction of a Senior Technical Analyst or Director of Respiratory of Clinical Systems.
    2. Working as a team member perform ongoing operational tasks to support the company products (MyStudy Portal etc.) and services including:
      1. Setup of new study configuration using EXPERT database system
      2. QC of study setups, web site content, reports and contact management
      3. Creation, modification and deletion of user accounts, privileges and assignments
      4. Meeting attendance to gather study startup and planning information
      5. Administrative database entry, maintenance and management
      6. Collaboration with internal and client teams regarding content updates
    3. Ensures that assigned project tasks are completed in a timely manner, within the given project scope.
    4. Builds a relationship with the client and internal teams by interfacing with the project team and/or end user.
    5. Follows-up on issues for a timely resolution.
    6. Familiarizes and puts into practice the methodology defined in departmental Standard Operating Procedures and Standard Work Instructions.
    7. Increases quality of Online Reporting services and processes by developing tools.
      1. Contributes to building tools through communication of ideas and related projects.
    8. Helps maintain a competitive edge for our products and services by contributing to the evolution of product development.
      1. Submits enhancement ideas and user requirements.
      2. Forwards client feedback of the product.
      3. Assists in the testing of the product.
      4. Alert management to potential software or service needs of the client.
      5. Supports sales growth through sharing product knowledge with sales staff and client.
      6. Provide product to process knowledge with sales staff during study setup and status meetings.
    9. Assist in training clients and/or partners through the creation and presentations and trainings.
    10. Other, related projects and duties.

     

    The duties and responsibilities listed in this job description represent the major responsibilities of the position.  Other duties and responsibilities may be assigned, as required.  ERT reserves the right to amend or change this job description to meet the needs of ERT.  This job description and any attachments do not constitute or represent a contract.

    Qualifications

    1. College Degree with a major in Computer Science, Business Administration, or similar.
    2. Up to 12 months of ERT experience with at least 2 years of related business experience OR equivalent experience in a consulting or end user environment.
    3. Knowledge of the Pharmaceutical Industry or similar Regulated Industry.
    4. Understanding industry standard technical architecture components necessary to support implementation activity.
    5. Demonstrated ability to understand and anticipate the needs of the customer and to provide solutions and recommendations that work in the real world.
    6. Understanding of basic project management techniques, such as project plans and time management.
    7. Demonstration of interpersonal skills necessary to maintain positive relationships with clients and all users.
    8. Ability to establish priorities, can work independently, and can proceed with objectives without supervision.
    9. Ability to handle and resolve recurring problems.
    10. Excellent written and communication skills. Must possess the ability to clearly represent eResearchTechnology, organization and business practice to project personnel both verbally and in writing.
    11. Good organizational skills.
    12. Working knowledge of Microsoft Office, Google Email, Calendar and Drive software, Oracle, SQL, PL\SQL, VB, Windows OS Platforms, UNIX and OLAP reporting tools.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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