Manager, Data Delivery Engineering

Job Location US-MA-Medford | US-PA-Pittsburgh
Regular Full-Time


ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so we can adapt without compromising standards.

Powered by the company’s EXPERT® technology platform, ERT’s solutions enhance trial oversight, enable site optimization, increase patient engagement and measure the efficacy of new clinical treatments while ensuring patient safety. Since 2014, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, biotechs and CROs have relied on ERT solutions in 10,000+ studies spanning more than three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly — and with confidence.


The Manager, Data Delivery manages the provision of all Data Delivery services and support that ERT clients require to use ERT’s products in the conduct of their clinical trials. This includes pre-sales and post-sales delivery of projects and responsibility for insuring that our users are satisfied with their experience using ERT’s products from a Data Delivery perspective. This position has responsibility for both the US and European Data Delivery engineers.





  • Deliver studies and other defined work to clients on time and on budget.
  • Deliver studies that meet the client’s objectives from initial scoping through and
  • including archive.
  • Advise and support the services delivery functions among the various groups who
  • directly participate including Project Management, Solution Development, Solutions
  • Delivery, Technical Services, Release Engineering, Customer Care and Data
  • Management.
  • Coordinate the appropriate involvement of Data Delivery resources who optionally
  • support R&D Engineering Software Development, Marketing & Strategy, Consulting.

Customer Satisfaction

  • Support the identification of client requirements and project scope to manage client
  • expectations and ensure client satisfaction.
  • Support the management and implementation of ERT’s Trial Success Program or
  • whatever is deemed appropriate to proactively manage expectations regarding product
  • features, delivery schedules and provision of technical services related to Project
  • development.
  • Serve as a Technical Advisor to the Marketing & Strategy groups in support of pre-sales
  • endeavors and to the Project Teams to support services delivery endeavors.
  • Serve as a client advocate to the company while maintaining the appropriate emphasis on
  • cost and business risk.

Cost Effectiveness

  • Meet or exceed the Data Delivery metric goals for productivity, cost, delivery and
  • quality.
  • Continuously improve the Data Delivery methodologies or replace them with something
  • appropriate.
  • Successfully implement new tools and processes to improve productivity.
  • Continuously monitor cost and efficiency goals while serving as a client advocate.


  • Serve as a liaison and a support function to the Sales organization for new business
  • opportunities, trial scoping, delivery status, client education, client satisfaction and
  • problem resolution.
  • Work with Marketing & Strategy and R&D Engineering Software Development to
  • inform them of new features which would further increase client satisfaction or improve
  • efficiency.
  • Work with Marketing & Strategy and R&D Engineering Software Development to
  • prioritize and coordinate the release scheduling of new product features.
  • Work with R&D Engineering Software Development to review the requirements and
  • design specifications of new products or product features. Help establish the architectural
  • direction of the company ensuring that is takes into account the needs of the customers
  • and services organizations.
  • Work with Marketing & Strategy to evaluate third party technology vendors and partners.
  • Work with Marketing & Strategy to help identify new hardware platforms.
  • Work with Marketing & Strategy to provide feedback in establishing pricing.

Department Management

  • Hire, train and manage Data Delivery personnel.
  • Organize department effectively in all locations to ensure consistent quality delivery.
  • Ensure department is adequately resourced to handle forecasted services delivery
  • Conduct performance appraisals and address any disciplinary issue for Data Delivery
  • personnel.

Regulatory Compliance

  • Maintain and develop appropriate SOPs for the Data Delivery functions.
  • Participate in the review of related SOPs.
  • Ensure that appropriate training is done for SOPs.
  • Ensure that SOPs are followed by Data Delivery personnel.

Strategic Role

  • As member of management team, contribute to strategic vision of company.
  • Identify new Service Revenue opportunities.


The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. This job description and any attachments do not constitute or represent a contract.




  1. BS, BA or equivalent required
  2. Expert level experience in writing MS Transact SQL queries and database programming (10+ years MS-SQL experience)
  3. Advanced knowledge of Crystal Reports, HTML, XML
  4. Moderate to Advanced knowledge with the following: Visual Basic / VBScript, Java / JavaScript, SAS Script programming / SAS Datasets, IIS, Web Services / standard web communication methods
  5. Experience in clinical trial data management and database structure and design.
  6. Ability to organize, prioritize and maintain multiple projects simultaneously.
  7. Proven problem-solving skills and attention to detail.
  8. Ability to mentor and train other engineers in the Data
  9. Must possess good verbal and written communication skills.
  10. Ability to lead a team with remote team members

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Join us!




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