ERT

Technical Analyst

Job Location US-East Coast | UK-Peterborough
Shift
40
Type
Regular Full-Time

Overview

ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that customers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience, ERT balances knowledge of what works with a vision for what’s next, so we can adapt without compromising standards.

 

ERT is a growing and rewarding place to advance your career, especially for those who are passionate about finding solutions that improve lives – or save lives – for millions of people around the world. Our success starts with caring and collaborative people, from the recent college grad who’s just getting started to the seasoned professional with a wealth of knowledge, skills and experience. Together, we’re making a difference.

 

ERT's Technical Analyst performs critical and detailed operational and technical tasks to support ERT web portals. This includes the setup, configuration, quality control, high level support and contact management. 

Responsibilities

In this role, you will

  • Deliver services and perform operational tasks with a focused sense of accuracy under the direction of a Lead Technical Analyst or Director of the Operations Technical Services.  The successful candidate will demonstrate the ability to express themselves verbally and in writing and have an interest in growing with the business.
  • Working as a team member, must be detailed oriented and able to see the big picture in the   performance of ongoing operational tasks to support the company products (ERT Portal, etc.) and services including:
    • Setup of new study portal configuration using EXPERT database system and the configuration of reports in the Operational Data Store (ODS) Administration system.
    • QC of study setups, web site content, reports and contact management
    • Creation, modification and deletion of user accounts, privileges and assignments
    • Meeting attendance to gather study startup and planning information
    • Administrative database entry, maintenance and management
    • Collaboration with internal and client teams regarding content updates
  • Ensure that assigned project tasks are completed in a timely manner, within the given project scope.
  • Build relationships with internal team members when interacting with them on projects
  • Must demonstrate strong technical abilities including quality key board skills. Will need to follow-up on diverse issues; acquiring results in timely resolutions.
  • Familiarize and put into practice the methodology defined in departmental Standard Operating Procedures and Standard Work Instructions.
  • Need to have and project quality analytical skill and be able to follow projects to conclusion.
    • Help maintain a competitive edge for our products and services by contributing to the evolution of product development.
    • Submit enhancement ideas and user requirements.
    • Forward client feedback of the product.
    • Assist in the testing of the product.
    • Alert management to potential software, product or service needs of the client.
    • Support product development through sharing product knowledge with product and development teams if needed.
    • Provide process and product knowledge to Project Manager during study setup and status meetings.
  • Assist in training new interdepartmental and intradepartmental partners through the creation and presentation of trainings presentations and materials.
  • Other, related projects and duties.

The duties and responsibilities listed in this job description represent the major responsibilities of the position.  Other duties and responsibilities may be assigned, as required.  ERT reserves the right to amend or change this job description to meet the needs of ERT.  This job description and any attachments do not constitute or represent a contract.

Qualifications

What we seek - 

  • College Degree with a major in Computer Science, Business Administration, or similar.
  • Up to 12 months of ERT experience with at least 2 years of related business experience OR equivalent experience in a consulting or end user environment.
  • Knowledge of the Pharmaceutical Industry or similar Regulated Industry.
  • Understanding industry standard technical architecture components necessary to support implementation activity.
  • Demonstrated ability to understand and anticipate and support the needs of the customer and to provide solutions and recommendations that work in the real world.
  • Understanding of basic project management techniques, such as project plans and time management.
  • Demonstration of interpersonal skills necessary to maintain positive relationships with interdepartmental and intradepartmental partners.  Must possess the ability to activity participate in department, group and team meetings.
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Ability to handle and resolve recurring problems.  Ability to perform in depth investigation and analysis to troubleshoot and problem solve.  Strong attention to detail and accuracy.
  • Excellent written and communication skills. Must possess the ability to clearly represent ERT, organization and business practice to project personnel both verbally and in writing.
  • Good organizational skills with the ability to be curious and proactively pursue issues
  • Working knowledge of Microsoft Office including strong EXCEL, Word, PowerPoint, Google or Outlook Email and Calendar software, Chrome and Windows OS Platforms.SQL, PL\SQL, Project Management skills, ability to flowchart and knowledge of using BOX are pluses as is a strong technical background.

What we offer -

  • Competitive Salary plus Annual bonus target
  • Excellent On-Boarding plan
  • Global Exchange Program
  • Exceptional Tuition Reimbursement program
  • Comprehensive Benefits Package

ERT is an equal opportunity employer and all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

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